How do I place an order?
Once you have added your items into your cart, simply click checkout and follow the prompts and instructions until your order was successful! You will receive a confirmation email once the order is received on our end.
Can I visit Colour Me Pretty in store?
Colour Me Pretty is 100% online, meaning you can shop all your beauty essentials from the comfort of your bed 24/7!
How can I track my order?
Every Colour Me Pretty order has an individual tracking code sent to the recipient following order confirmation. Any delays in shipping or shipping updates will be posted on your tracking link.
What if I am not home when my parcel is scheduled to be delivered?
If no one is available to collect your parcel upon delivery, the courier will leave a parcel slip and make the parcel available for collection at the nearest post office, news agency or collection point.
Why is my order delayed?
To keep an eye on your package and receive updated details regarding estimated delivery times, please follow the link attached to your shipping confirmation.
What is Colour Me Pretty's return policy?
Please see here for a comprehensive detailing of our returns policy.
How do I return a product from my order?
Get in touch with a member of our customer service team and include the following
- Order ID
- Name of item/s being returned
- Reason for return
Please note, shipping costs will be reimbursed once return is successful.
Can't find what you're looking for?
Send us an email to let us know your questions and someone from our Customer Service team will get back to you as soon as possible. Ensure you include your order number (if you have one).
Please email us at firstname.lastname@example.org.
Other enquiries? Let's chat.
Please email us at email@example.com.