We’re here to help you make the most of your beauty routine. Check out our FAQs for all the answers you’re looking for!
Orders
How long will my order take to arrive?
How long will my order take to arrive?
Orders are typically processed within 1–2 business days. Standard shipping within Australia takes 2–8 business days. Express shipping is available at checkout for faster delivery.
Can I track my order?
Can I track my order?
Absolutely. As soon as your order ships, you’ll receive a tracking link via email or SMS.
Can I update my shipping address after ordering?
Can I update my shipping address after ordering?
If your order hasn’t been packed or dispatched, we may be able to update your details. Please contact us immediately at hello@colourmepretty.com.au with your order number and new address.
Can I cancel my order?
Can I cancel my order?
If your order hasn’t entered the packing or shipping phase, we may be able to assist. Please email us as soon as possible with your order number and request.
Can I add items to an existing order?
Can I add items to an existing order?
Unfortunately, once an order is placed, we are unable to add additional items. Please place a new order.
What should I do if I received the wrong item or something is missing?
What should I do if I received the wrong item or something is missing?
Please email us at hello@colourmepretty.com.au within 48 hours of receiving your order with your order number and proof of items received. Our team will assist you.
My order didn’t go through, but I was charged. What should I do?
My order didn’t go through, but I was charged. What should I do?
Please contact us immediately at hello@colourmepretty.com.au, and our team will assist you.
Shipping
Where do you ship to?
Where do you ship to?
We currently ship Australia-wide. Stay tuned for shipping updates!
How long does shipping take?
How long does shipping take?
Standard shipping: 3–7 business days
Express shipping: 1–3 business days (metro areas)
How much is shipping?
How much is shipping?
Shipping is calculated at checkout. Orders over $100 AUD qualify for free standard shipping within Australia.
Do you offer express shipping?
Do you offer express shipping?
Yes, you can select express shipping at checkout for faster delivery.
Can I update my shipping address after placing an order?
Can I update my shipping address after placing an order?
Please contact us immediately at sales@colourmepretty.com.au and we will do our best to assist you.
Returns and Refunds
What is your returns policy?
What is your returns policy?
We accept returns for unopened, unused products within 14 days of delivery. Please review our Returns Policy for full details.
How do I lodge a return?
How do I lodge a return?
Contact us at hello@colourmepretty.com.au with your order number and reason for return. Our team will guide you through the next steps.
Can I return an item if I change my mind?
Can I return an item if I change my mind?
Yes, provided the item is unused, unopened, and returned within 14 days. Please note, return postage costs are the customer’s responsibility.
How long do refunds take to process?
How long do refunds take to process?
Refunds are processed within 2–3 business days after we receive and inspect the returned items.
Can I return opened or used beauty products?
Can I return opened or used beauty products?
Due to hygiene regulations, we cannot accept returns on opened or used products unless they are faulty.
What should I do if my item arrives damaged?
What should I do if my item arrives damaged?
If your item is damaged in transit, contact us within 48 hours of delivery with photos and your order number. We’ll replace or refund the item promptly.
Products
Are your products authentic?
Are your products authentic?
Yes. Every product we sell is 100% authentic and sourced directly from the brand or their authorised Australian distributor.
Where do you source your brands from?
Where do you source your brands from?
We work directly with official brands and official brand partners to ensure every product is genuine.
The product I want is out of stock - will it be restocked?
The product I want is out of stock - will it be restocked?
We restock frequently! Sign up for restock notifications on the product page to be the first to know.
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Afterpay, Klarna, and Shop Pay.
Is Afterpay, Klarna, or Zip available?
Is Afterpay, Klarna, or Zip available?
Yes, you can checkout using Afterpay or Klarna for easy, interest-free instalments.
Is my payment information secure?
Is my payment information secure?
Absolutely. We use secure payment gateways and SSL encryption to protect your data at every step.
General
Where is CMP based?
Where is CMP based?
We are proudly based in Australia.
How can I contact customer service?
How can I contact customer service?
Email us anytime at hello@colourmepretty.com.au. We aim to respond within 1–2 business days.
What are your customer service hours?
What are your customer service hours?
Monday–Friday: 9am–5pm AEST
Weekend queries will be responded to on Monday.
How can I collaborate or work with CMP?
How can I collaborate or work with CMP?
We love partnering with creatives and brands. Reach out to us via hello@colourmepretty.com.au.
