Returns & Exchanges

Item(s) purchased via colourmepretty.com.au are eligible for a refund under the following conditions:

-       The product(s) are in a new, unused, and sealed condition

-       The product(s) are within the 30-day exchange period

-       The product(s) received were in a damaged/unusable condition

-       The product(s) received were not safe for use

-       The product(s) were recalled

-       The product(s) were not purchased under a final sale condition

-       Able to provide a valid proof of purchase (receipt, e-receipt, account history)

If product(s) damaged has been caused by misuse/mistreatment, accidental or abnormal use, entitlement to refund/exchange/store credit is subject to refusal.

Colour Me Pretty Cosmetics reserve the right to refuse claim if above conditions have not been met.

With an Account 

You can easily initiate a return by logging into your account and selecting ‘Request Return’. 

Once requested, a return label will be generated for the product(s) being sent back for a refund.

Without an Account

If you would like to return your product(s) without an account, please contact Customer Service via hello@colourmepretty.com.au to authorise your return.

Please include your order number and product(s) you wish to return within the email.

A return label will be generated for the product(s) being sent back for a refund.

All returns must be posted within 5 days of the original request.