Had second thoughts? No worries. We accept returns on unused, unopened products in original packaging within 14 days of receiving your order. If your return is approved, you'll receive a refund to your original payment method (excluding shipping costs).

Please note:

- Items must be returned in resellable condition (unused, unopened and in original packaging)

- Return shipping is at the customer’s expense

- All change of mind returns must be unopened and unused for hygiene reasons

Received something damaged, incorrect or faulty? We’re so sorry! If your item arrives damaged, faulty, or isn’t what you ordered, please get in touch within 48 hours of delivery and we’ll sort it out ASAP. We may ask for a photo so we can investigate further.

Once confirmed, we’ll offer a replacement, refund or store credit, whatever suits you best.

1. Email us at hello@colourmepretty.com.au with your order number and reason for return

2. If eligible, we’ll share next steps and return instructions

3. Once your return arrives and is inspected, we’ll process your refund or exchange

We do not offer returns or exchanges on sale items unless faulty

We’re unable to accept returns on used or opened beauty products for hygiene reasons

Refunds will be processed within 2-7 business days of receiving your return